To receive your winnings by cheque, you must first request a cash-in through the casino software. Once you've done this, return to this page and choose either the regular mail or courier delivery option (see below).

Then, either E-mail your request to us at banking@jackpotfactory.com, or click here to request your cheque. Remember that your "E-cash account number" is your Casino Account Number.

• Withdrawals via cheque may take up to 30 working days to reach you.
• If, after 30 days you still have not received your cheque, please contact support for assistance. 
• You may only receive your withdrawal by cheque if you have a bank account.
• Once your withdrawal process has begun by cheque, it can not be cancelled or reversed.

Multi-Currency payout option
You may choose to receive the cheque with your winnings in one of the following currencies: US Dollar, Euro or UK Sterling. (Players from France may receive a withdrawal by cheque in US Dollars only.)

For players in Austria, The Netherlands and Greece:

The cost of processing is as follows:

• In Greece, only the standard check fee is charged - there is no additional cost.
• Austria and The Netherlands: €40 per check to issue & cancel, with a minimum 3 weeks to receive a cancellation confirmation.

CHEQUE DELIVERY BY INTERNATIONAL COURIER SERVICE
If you wish your cheque to be sent to you by international courier service, there is a charge of $35 for this service, which will be deducted from the amount of the cash in. To use this service, please also provide a day time telephone number so the courier can confirm a time for delivery.

If you prefer, you can also call or fax our Customer Support Center with the information. Please click here for a list of our toll-free support numbers.

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