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Responsible Gaming | Responsible Gaming Policy | Underage Gaming Policy | Helplines
While most people gamble for entertainment purposes, The Jackpot Factory acknowledges that gambling can create problems and harm some individuals. These problems can range from over-spending to a pathological gambling addiction. The Jackpot Factory is committed to creating a responsible gambling environment by implementing and maintaining eCOGRA’s responsible gaming requirements, for the benefit of both players and staff.
If you feel that you have played too long but still have the urge to play some more, The Jackpot Factory can also offer you the following options:
- A minimum seven (7) day cooling off period
- A minimum six (6) month self exclusion period*
If you choose either of these options, you will not be able to logon to our casino software during the exclusion period. The casino will make every effort to ensure that you are blocked from entering the site on all of your Jackpot Factory accounts.
If you would like to request a cooling off period or self-exclusion, please contact our Support Centre any time, day or night, for immediate action.
*Please note: If a player chooses to opt for a minimum six (6) month self-exclusion period, Jackpot Factory Management reserves the right to keep all accounts closed indefinitely.
Deposit Limits
Control your gaming and play within your budget by reducing your daily, weekly and monthly credit card & FirePay deposit limits.
Simply contact us with your limit requests, and our support team will implement them immediately. Please note, any subsequent requests to increase your deposit limits back to their original levels will take up to 48 hours.
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